Privacy Policy

This Privacy Policy describes how Caree limited ("we," "us," or "our") collects, uses, shares, and protects the personal information of users ("you" or "your") who access or use our platform and services (collectively, the "Platform"). This Privacy Policy applies to the Platform provided under the laws of the United Kingdom ("UK Legislation").

Information We Collect

1.1 Personal Information:

We may collect the following types of personal information when you use our Platform, calling, emailing, using our App(s) or other means you chose to interact with us:

Contact Information: Name, email address, telephone number, and mailing address.

Account Information: Username, password, and other registration details including photos and details of the care recipient.

Profile Information: Information you provide in your user profile, such as your interests, preferences, and demographic information.

Communication Information: Any information you provide when contacting us or participating in surveys, promotions, or contests.

Payment Information: If you make any purchases through our Platform, we may collect payment card details or other financial information.

1.2 Usage Information:

When you use our Platform, we automatically collect certain information about your interactions, including:

Device Information: IP address, device type, operating system, and browser type.

Log Information: Pages visited, links clicked, referring website, access times, and other similar data.

Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience, analyse usage patterns, and may deliver targeted advertisements. You can manage your cookie preferences through your browser settings.

Use of Information

We use the collected information for the following purposes:

To provide and improve our Platform, products, and services.

To personalize your experience and present tailored content and advertisements.

To communicate with you regarding updates, notifications, and promotional materials.

To process your transactions and fulfil your requests.

To conduct research, analytics, and data analysis to improve our Platform's performance and functionality.

To enforce our terms of service, prevent fraud, and ensure the security of our Platform.

To comply with applicable legal obligations and respond to lawful requests.

Sharing of Information

We may share your personal information with the following parties:

Service Providers: We engage third-party service providers who assist us in delivering our Platform, such as hosting providers, payment processors, and customer support.

Business Partners: We may share information with our trusted business partners to offer you joint promotions, products, or services.

Legal Requirements: We may disclose your information if required by law, governmental authorities, or to protect our legal rights and interests.

Aggregate and Anonymized Data: We may aggregate and anonymize information for statistical and analytical purposes, which cannot identify you personally.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

We retain your information for the following periods;

• The life of the users account if such data is necessary to provide our services,
• 1 year for incomplete registrations to the platform,
• 7 years if necessary to comply with tax requirements,
• After requests for account deletion if necessary for purposes of safety, security, fraud prevention or compliance with other legal requirements,
• Until unresolved issues relating to a users account have been resolved i.e. complaints, disputes, outstanding balance etc.

If you ask us to delete your profile but we need to retain data for the above reasons your data will be hidden from public view. 

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Rectification: You can access and update your personal information by logging into your account settings.

Opt-Out: You can unsubscribe from marketing communications by following the instructions in the communication or contacting us directly.

Data Erasure: You can request the deletion of your personal information, subject to our legal obligations to retain certain data.

Cookies: You can manage your cookie preferences through your browser settings.

Security

We implement reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Children's Privacy

Our Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of any collected information from children, we will take steps to delete it promptly.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes through the Platform or by other means. Your continued use of the Platform or App(s) after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

[email protected] 

Please include "Privacy Policy" in the subject line of your communication.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United Kingdom.